FAQ
Frequently asked questions
Everything customers usually ask before booking a mobile clean with SdetailE. If your question isn't here, call 07444714457 or email hello@sdetaile.co.uk.
- Do you come to my home?
- Yes. SdetailE is a fully mobile service — we come to your home, workplace or wherever your car is parked in and around Birmingham.
- Do I need to provide water and electricity?
- Yes. As a mobile car cleaning service we need access to a suitable water supply and to electricity at the location. Please make sure both are available before booking.
- How much does it cost?
- Exterior Maintenance is £25, Interior Maintenance £20, Full Clean £40 and Deep Clean from £60. A call-out fee is added based on your driving distance from our base: £0 up to 5 miles, £10 for 5–10 miles and £15 over 10 miles. Larger vehicles may carry a £5–£10 surcharge.
- How is the call-out fee worked out?
- It's calculated automatically from the address and postcode you enter on the booking form, using the driving distance from our base. You'll see the exact fee and your estimated total before you submit the request.
- What's the difference between a Full Clean and a Deep Clean?
- The Full Clean is our everyday inside-and-out maintenance clean for vehicles with normal or light dirt. The Deep Clean is for heavily soiled or neglected vehicles and takes considerably more time — seats, carpets, stain treatment and detailed crevice work. We ask for photos first so we can confirm the price.
- What's included in each package?
- Exterior Maintenance is a thorough outside wash including wheels and a dry-off. Interior Maintenance covers a full vacuum, interior surfaces, glass and door shuts. The Full Clean combines both. The Deep Clean adds intensive interior work such as seats, carpets, stain treatment and detailed crevice cleaning.
- How long does a clean take?
- It depends on the package and how dirty the car is — a maintenance clean is usually under an hour, while a Full Clean or Deep Clean takes longer. We'll give you a rough idea when we confirm your booking, and we won't rush the job.
- What happens if it rains?
- Light rain usually isn't a problem. If the weather makes it impossible to do a proper job we'll contact you and rearrange to the next suitable slot at no extra cost.
- How do I pay?
- Payment is taken once the clean is finished and you're happy with it. We'll confirm the accepted payment methods when we confirm your appointment — no deposit is taken through the website.
- How do I cancel or rearrange?
- Just contact us as early as you can by phone or email and we'll move your appointment. We ask for at least 24 hours' notice where possible so we can offer the slot to someone else.
- Is submitting the form a confirmed appointment?
- No — the form sends us a booking request. We'll get in touch by phone or email to confirm the date and time before we come out.
- Can I book regularly?
- Yes. Book whenever you need a clean, and after your first service you'll receive three 10% discount codes to use on future bookings.
- How does the referral reward work?
- Refer someone who books with us and you get 20% off your next clean. The referral reward can't be combined with a 10% off code on the same booking.
Ready for a cleaner car?
Send a booking request and we'll confirm your time by phone or email.