Terms & Conditions

SdetailE is a mobile car valeting service operating in and around Birmingham, United Kingdom. You can reach us on 07444714457 or at hello@sdetaile.co.uk.

The website form sends us a booking request. No appointment exists until we confirm the date and time with you by phone or email. If your preferred slot isn't available we'll offer the closest alternative.

Our prices are: Exterior Maintenance £25, Interior Maintenance £20, Full Clean £40 and Deep Clean from £60. Pet Hair Removal is from £10 and depends on severity. Large vehicles (SUV, 4x4, van, 7-seater) may carry a £5–£10 surcharge.

A call-out fee is added based on the driving distance from our base: £0 up to 5 miles, £10 for 5–10 miles and £15 over 10 miles. The fee shown on the booking form is calculated from the address and postcode you provide.

Totals shown on the website are estimates. Deep Clean prices are confirmed after we have seen photos of the vehicle. If the vehicle's actual condition differs significantly from what was described or photographed, we will tell you the revised price before starting and you are free to decline.

Payment is due on completion of the clean, once you have had the chance to inspect the work. We do not take deposits or card payments through this website. Accepted payment methods are confirmed when we confirm your booking.

After your first clean you receive three 10% discount codes for future bookings. A successful referral earns you 20% off your next clean. Only one discount may be used per booking, and a referral reward cannot be combined with a 10% off code. Codes have no cash value.

Because we are a mobile service, you must provide access to a suitable water supply and to mains electricity at the cleaning location, plus safe, legal and reasonably level parking with enough space to work around the vehicle.

Please remove valuables, loose personal belongings and child seats before we arrive. We are not responsible for items left in the vehicle. If water, electricity or safe access is unavailable on arrival, we may not be able to carry out the clean and a wasted-journey charge equal to the call-out fee may apply.

You may cancel or rearrange at any time before the appointment at no cost — please give us at least 24 hours' notice where possible so the slot can be reused. If nobody is present and the vehicle is not accessible when we arrive, we may charge the call-out fee to cover the journey.

We may need to cancel or rearrange because of weather, vehicle breakdown, illness or other circumstances outside our control. In that case we will contact you and offer the next suitable slot at no extra cost.

We work in most conditions, but heavy rain, ice, snow or high winds can make it impossible to complete a clean to a proper standard. Where that happens we will rearrange rather than deliver substandard work.

Maintenance packages are designed for vehicles with normal or light dirt. Heavily soiled or neglected vehicles need our Deep Clean package, and we may ask for photos before confirming a booking.

Valeting cannot reverse pre-existing damage. Stone chips, scratches, swirl marks, oxidised or failing paint and lacquer, dents, worn or torn trim, perished rubber and permanent staining, odours or water ingress may remain visible after cleaning. Some stains and pet hair cannot be fully removed. Where we think a result is unlikely we will tell you before starting.

Please tell us before we start about any existing damage, faulty seals or windows, aftermarket paint or wraps, loose trim or previous repairs, as these can be affected by normal cleaning.

We take reasonable care at all times and are liable for loss or damage we cause through our own negligence. We are not liable for pre-existing damage or wear, damage arising from defects you did not disclose, or indirect losses such as loss of use. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or your rights under the Consumer Rights Act 2015.

If you are not happy with the clean, tell us at the time or within 24 hours with photographs where possible, and we will return to put right anything we have missed.

We handle your booking details as described in our Privacy Policy, including the photos you upload for a Deep Clean quote.

These terms are governed by the laws of England and Wales, and disputes fall to the courts of England and Wales.